We maintain a less than 1% defect rate. However, if there is an issue with your order, contact us and provide a photograph that indicates a problem. We will reproduce any defective items after verifying the issue.
Since every order is 100% custom, we do not allow returns for reasons unrelated to quality. For example, we cannot refund or reproduce your order if you decide you do not want it, ordered the wrong size or prefer a different product.
The most important aspects of our returns & refunds policies are:
*Once artwork has been approved and order has been been paid. Orders may take longer depending on current orders in production. If there will be a delay, we will notify you if prior to accepting payment.